On 29.5. is a holiday in Austria. Deliveries will take place on 30.5.2023

Refund policy

Revocation policy
Right of revocation
You have the right to cancel this contract within fourteen days without giving any reason.

Excluded from this are the following products:
  • Goods that have been manufactured according to customer specifications or are clearly tailored to personal needs.
  • Computer software that is delivered in a sealed package, provided that its seal has been removed.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods;

To exercise your right of withdrawal, you must contact us at.

simracer.ar, Feichter EDV Organization and Trading Ltd.
Winkelbreiten 37/1; A-1130 Vienna

e-mail: info@simracer.at
Tel: +43 (0)1 876 75 44

by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory.

You can also use the model withdrawal form or another clear declaration on our website

simracer.at cancellation form

electronically and submit it. If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Alternatively, you can submit the return via your customer account:

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract.

The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. When shipping, you must take out appropriate insurance for the value of the package. If the package is lost in transit, only the insured amount will be refunded.

You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.


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